FAQ's

- I am buying a gift, can I get my gift wrapped? 

Yes, we can wrap your purchased bag for free, so the gift will be ready to give when you receive it 

- The bag I want, is "Sold Out" on the webshop. Is it possible to order it? 

Yes, you can order it right here :) Just send us a message on Instagram, or email us the bag you want, and we will sign you up for it.
Remember to note which shoulder you normally wear cross-over bags over, because the zippers are made different according to what shoulder they are meant to rest on. 
When your bag is ready, you will receive a message with a link to the webshop, where you can purchase the bag.  

- I would like extra length for my bag strap. Does it cost anything extra?

You are also welcome to order your bag with extra length on the strap and we can adjust any length to your bag strap. No extra cost. 

- My bag got a stain on it. Is that possible to repair? 

Hi! Yes, it is possible to wash your bag in a normal washing machine at 30 degrees Celsius, on a delicate program. If the bag is really dirty you can wash the bag at 40 degrees Celsius on a normal program. 
If it is a hard stain, try to use a stain remover on the backside of the bag, and if the color is unaffected, you can also use it on the stain on the front. 

- I want to return a gift, is that possible? 

It is possible to exchange the gift form our selection of bags, but it is not possible to return a gift or a customized item.